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          Virgin Media and O2 have joined forces

          If you want to chat to us about upgrading your existing loan agreement, or make any payments, call us on 0344 809 0202 – or 202 from your O2 mobile.

          To find out the balance on an existing loan agreement, check your details, see your payment schedule and more, sign in to our Customer Loan Portal.

          You'll find your sign in info in the two emails we sent you when you took out your device contract.

          These will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'.

          Don't have these emails saved?

          Call our team on 0344 809 0202, or 202 from your O2 mobile, and we'll resend them.

          Any existing loan arrangements with Virgin Mobile aren't affected by your move to O2, and you'll continue to pay off your existing loan in the normal way.